delivery & returns
Delivery Information

Delivery to Australia is free.

Your order will be sent from the UK using our main carrier DHL. Your order will be dispatched using the DHL Express Service and we aim to deliver to you within 4 - 7 days.

Signing for your order

When your order has been despatched, you will receive an email confirmation with a link so that you can track your order.

If someone is present at the time of delivery to sign for your order, it will be marked as ‘signed for’ on the tracking system.

If no one is available to sign for your order at the delivery address, information will be left informing you of how to collect it.

 
Our Returns Policy (Internet orders only)

If you are not completely satisfied with your purchase, simply return the item(s) in their original condition within 28 days of receipt.*

*Extended Christmas Gift Returns:

Order between 1st November 2015 and 24th December 2015 and you have until 28th January 2016 to return the item(s) to us.

Please note, for hygiene reasons we cannot offer refunds on underwear, swimwear or cosmetics (including fragrance) if they have been used, opened or the packaging is damaged. This does not affect your statutory rights.

Please complete the Returns Form enclosed with your order and from there you can arrange for the item(s) to be sent back to us at the following address:

Brand Collective Distribution Centre
Returns Department
47/67 Westgate Drive
Altona North Vic 3025
Australia

Please note: this is a postal address for online returns. The Customer Service department for online orders is based in the UK. The e-mail address for the Customer Service department is This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Items should wherever possible be returned in their original packaging with any enclosed documentation and a completed Returns Form.

We ask you to take reasonable care of the goods you purchase while they are in your possession. This means that: you may inspect and try on the goods as you would try them on in our store but tags should not be removed from any item and the original packaging should be retained. Goods should not be soiled, torn or damaged.

If you are returning a non-faulty item, then the cost of returning the item to us is your liability.

 
Extended Christmas Gift Returns

For an improved shopping experience this Christmas, we have extended our returns policy.

All orders placed between 1st November 2015 and 24th December 2015 can be returned up until 28th January 2016*.

*Items must be returned in the same condition as received, please view our standard returns policy for more information.

 
What do I need to do to return an item to you?

In order for your return to be processed, it would be really helpful if you could ensure the following:

Please complete the Returns Form enclosed with your order and from there you can arrange for the item(s) to be sent back to us at the following address:

Brand Collective Distribution Centre
Returns Department
47/67 Westgate Drive
Altona North Vic 3025
Australia

Please note: this is a postal address for online returns. The Customer Service department for online orders is based in the UK. The e-mail address for the Customer Service department is This e-mail address is being protected from spambots. You need JavaScript enabled to view it

It is very important that when you return an item that we know the order number to which it relates, your details and whether you want a refund or an exchange. Without these details we won't be able to take the action you require.

 
Will I be charged customs and import charges?

There shouldn't be any customs or import duties as we have already taken care of that for you by paying any duties in advance.

All orders under $1000 are exempt from customs duty.

Should you experience any issues relating to this or anything else with your online order, please contact us and we will do our best to help you:

Email - This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Our UK Customer Service opening hours are:

Monday - Friday   08:00 - 20:00 (UK Time)
Saturday   09:00 - 17:00 (UK Time)
Sunday   10:00 - 16:00 (UK Time)

 
Has my order been dispatched?

We will keep you updated with information about your order.

You should receive an initial email notification to let you know that your order has been received and then as soon as your order is dispatched, you will be sent another email to confirm that it's on its way.

If it helps, you can request your tracking number by emailing This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Please note: this contact e-mail address is for online orders only.

Our UK Customer Service opening hours are:

Monday - Friday   08:00 - 20:00 (UK Time)
Saturday   09:00 - 17:00 (UK Time)
Sunday   10:00 - 16:00 (UK Time)

 
Faulty / Incorrect Items

Faulty or incorrect items - If you think the item you received is faulty or incorrect, please contact our customer service team by email at This e-mail address is being protected from spambots. You need JavaScript enabled to view it . We will then advise and assist you with the return. Please include as many details as possible about the fault.

It’s really important to us that your order is received in the best condition. If you think the item you received is faulty, please contact our customer service team as soon as possible as we would like to resolve this for you straightaway.

In order to process this quickly for you it would be really useful if you had the following information ready:

The order number e.g SUPERDRYAUXXXXXX
Information about what item is faulty e.g Vintage Logo T-Shirt (and item code)
A description of the fault 

We will then advise on how to proceed with the return.

For online orders only, please email our Customer Service Team on This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Our UK Customer Service opening hours are:

Monday - Friday   08:00 - 20:00 (UK Time)
Saturday   09:00 - 17:00 (UK Time)
Sunday   10:00 - 16:00 (UK Time)

Please note, that due to technical processes used, it is imperative that each individual garment's washing instructions are adhered to exactly as stated on the care label. Each garment is wash-tested thoroughly and quality-checked on each production batch prior to leaving the supplier. We cannot accept returns that have been soiled, torn or damaged due to incorrect washing.

 
I have received a faulty item

It’s really important to us that your order is received in the best condition. If you think the item you received is faulty, please contact our Customer Service Team as soon as possible as we would like to resolve this for you straightaway.

For online orders only, please email our Customer Service Team on This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Our UK Customer Service opening hours are:

Monday - Friday   08:00 - 20:00 (UK Time)
Saturday   09:00 - 17:00 (UK Time)
Sunday   10:00 - 16:00 (UK Time)

In order to process this quickly for you it would be really useful if you had the following information ready:

The order number e.g SUPERDRYAUXXXXXX
Information about what item is faulty e.g Vintage Logo T-Shirt (and item code)
A description of the fault 

We will then advise on how to proceed with the return.

Please note, that due to technical processes used, it is imperative that each individual garment's washing instructions are adhered to exactly as stated on the care label. Each garment is wash-tested thoroughly and quality-checked on each production batch prior to leaving the supplier. We cannot accept returns that have been soiled, torn or damaged due to incorrect washing.

 
How long does the Return take?

Please allow 7-10 working days from our receipt of your goods, for your return to be processed. Once this has been completed, you will receive a confirmation email (the email will be sent to the same email address as your order confirmation).

After receiving the return confirmation email, please allow 7 days for exchanged goods’ shipping, or 5-10 days for a refund to be credited to your account. This timeframe is dictated by your bank or card issuer.

 
I have received an incorrect item in my order

We are really sorry if you have received an incorrect item in your order. Please contact our Customer Service Team as soon as possible as we would like to resolve this for you straightaway.

For online orders only, please email our Customer Service Team on This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Our UK Customer Service opening hours are:

Monday - Friday   08:00 - 20:00 (UK Time)
Saturday   09:00 - 17:00 (UK Time)
Sunday   10:00 - 16:00 (UK Time)

In order to process this quickly for you it would be really useful if you had the following information ready:

The order number e.g SUPERDRYAUXXXXXX
The item you should have received e.g Vintage Logo T-Shirt (and item code)
The item you have incorrectly received e.g Icarus T-shirt (and item code)

We will then advise on how to proceed with the return.

 
How will my money be refunded?

Your refund will be credited through the same method or back onto the same card with which the original purchase was made. If for any reason this is not possible, (e.g. the card has expired) we will contact you to discuss alternatives.

 
An item is missing from my order

If you seem to have an item missing from your order, it is worth just checking the paperwork that came with your order.

Sometimes we don't send everything you've ordered at the same time, so please check your packing note or dispatch emails to see if any of your items will be arriving separately.

If the packing note states an item should be in your parcel but it is not, please contact our Customer Service Team as soon as possible as we would like to resolve this for you straightaway.

For online orders only, please email our Customer Service Team on This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Our UK Customer Service opening hours are:

Monday - Friday   08:00 - 20:00 (UK Time)
Saturday   09:00 - 17:00 (UK Time)
Sunday   10:00 - 16:00 (UK Time)

In order to process this quickly for you it would be really useful if you had the following information ready:

The order number e.g SUPERDRYAUXXXXXX
Information about what item is missing e.g Vintage Logo T-Shirt (and item code)

We will then advise on how to proceed with the return.

 
How will I know when the refund has been processed?

As soon as your return has been processed by our warehouse, we'll email you to let you know.

In the unlikely event that you don't receive this email within 10 days of posting your parcel to us, please get in touch with our Customer Service Team and we'll confirm if it was received.

If you have returned your parcel using recorded or tracked delivery service, please give us the reference number when you contact us.

For online orders only, please email our Customer Service Team on This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Our UK Customer Service opening hours are:

Monday - Friday   08:00 - 20:00 (UK Time)
Saturday   09:00 - 17:00 (UK Time)
Sunday   10:00 - 16:00 (UK Time)

International returns please note: If you are returning anything to us from outside Australia you must complete a customs declaration correctly indicating that the package contains 'returned goods'.

If you fail to do this, we are unable to accept any charges incurred in order for the package to reach us.

 
International delivery

There are some countries we ship to for free.

If you would like to place an order and arrange for a delivery outside of Australia, we offer free delivery within the UK, North America (Canada, Mexico and the USA) and Europe.

For all other delivery destinations an international delivery charge is applied to your order: When placing an order for an international delivery, please remember to check the estimated delivery date and delivery charge at the checkout.

How we deliver to international countries

Express International deliveries are largely made using DHL, with the remainder made by Royal Mail. Standard International deliveries are largely made using DPD, with the remainder made by Royal Mail or DHL.

Delivery to Countries via Royal Mail

For countries which we ship to via Royal Mail, please note that this is currently an untracked service. However, orders will need to be signed for at the delivery address.

If no one is available to sign for your order at the delivery address, a card will be left informing you of how to collect it.

 
I returned an item and it was incorrectly refunded or replaced

We are really sorry if we made a mistake when processing your request.

If you were expecting a replacement and got a refund instead, this may be because we were unable to exchange the item for what you wanted. In this case we would automatically issue you with a refund and email to let you know.

If you were expecting a refund and we sent you replacement goods, please get in touch with our Customer Service Team so we can sort it out for you. In the absence of instructions from you, we will assume you want a refund for the returned goods.

For online orders only, please email our Customer Service Team on This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

Our UK Customer Service opening hours are:

Monday - Friday   08:00 - 20:00 (UK Time)
Saturday   09:00 - 17:00 (UK Time)
Sunday   10:00 - 16:00 (UK Time)

In order to process this quickly for you it would be really useful if you had the following information ready:

The order number e.g SUPERDRYAUXXXXXX
Information about what item was returned e.g Vintage Logo T-Shirt (and item code)
Information relating to the query 

 
I have been refunded the incorrect amount

We are very sorry if we have made a mistake on your refund. Please get in touch with our Customer Service Team who will aim to sort it out for you as quickly as possible.

For online orders only, please email our Customer Service Team on This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Our UK Customer Service opening hours are:

Monday - Friday   08:00 - 20:00 (UK Time)
Saturday   09:00 - 17:00 (UK Time)
Sunday   10:00 - 16:00 (UK Time)

In order to process this quickly for you it would be really useful if you had the following information ready:

The order number e.g SUPERDRYAUXXXXXX
Information about what item was returned e.g Vintage Logo T-Shirt (and item code)
Information relating to the query 

 
Timothy Everest Returns

Timothy Everest products bought online are only returnable to our website. Please note that all items should be returned to us unaltered* and in their original packaging

Our standard returns policy still applies.

* No tailoring or alterations to be made to any hems or seams.

 
I have lost my returns form

Don’t worry if you have lost your Returns Form. Click here to download a copy and simply print it off, complete and include with your return.

If you need any further assistance with your online order, please email our Customer Service Team on \n This e-mail address is being protected from spambots. You need JavaScript enabled to view it "> This e-mail address is being protected from spambots. You need JavaScript enabled to view it and we will aim to help you as soon as possible.

 
Return postage

The cost of returning the item(s) is your responsibility and we suggest using a tracked or recorded delivery service.

 
Exchange

If you require a different size or colour of the same item, please indicate this on your Returns Form. There are times when an exchange is not possible. If the new size/ colour is unavailable we will refund your card and email you to inform you of this.

Please follow this returns process:

Please complete the Returns Form enclosed with your order and from there please arrange to send the item(s) back to us at the following address:

Brand Collective Distribution Centre
Returns Department
47/67 Westgate Drive
Altona North Vic 3025
Australia

Please note: this is a postal address for online returns. The Customer Service department for online orders is based in the UK. The e-mail address for the Customer Service department is This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Items should wherever possible be returned in their original packaging with any enclosed documentation with a completed Returns Form.

It is very important that when you return an item that we know the order number to which it relates, as well as your details. Please clearly state weather you want a refund or an exchange. Without these details we won't be able to take the action you require.

The item is your responsibility until it reaches us, so for your own protection, we would recommend using a tracked or recorded delivery service. Please keep a note of any return delivery reference numbers so you can track your order.

We ask you to take reasonable care of the goods you purchase while they are in your possession. This means that: you may inspect and try on the goods as you would try them on in our store but tags should not be removed from any item and the original packaging should be retained, goods should not be soiled, torn or damaged.

Please allow 7 - 10 working days from receipt of an exchange for us to process. Once an exchange has been processed you will receive a confirmation email (the email will be sent to the same email address as your order confirmation).

After receiving the exchange confirmation email please allow 5 days for receipt of the goods.

 
International returns

International returns please note: If you are returning anything to us from outside Australia you must complete a customs declaration correctly indicating that the package contains 'returned goods'.

If you fail to do this, we are unable to accept any charges incurred in order for the package to reach us.

If you require a different size/colour of the same item, or a refund, please indicate this on your Returns Form and follow the returns process outlined below. If the new size/colour is unavailable we will refund your card and inform you of this by email.

Please complete the Returns Form enclosed with your order and from there you can arrange for the item(s) to be sent back to us at the following address:

Brand Collective Distribution Centre
Returns Department
47/67 Westgate Drive
Altona North Vic 3025
Australia

Please note: this is a postal address for online returns. The Customer Service department for online orders is based in the UK. The e-mail address for the Customer Service department is This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Items should be returned in their original packaging, with the correct documentation enclosed.

Please ensure you state the returned goods’ order number, as well as your address and whether you would like a refund or exchange.

Liability

The cost of returning the item to us is your liability.

The item is your responsibility until it reaches us, so for your own protection, we would recommend using a tracked or recorded delivery service. Please keep a note of any return delivery reference numbers so you can track your order.

Condition of Returned Goods

We ask you to take reasonable care of the goods you purchase while they are in your possession. Please remember that you may inspect and try on the goods as you would try them on in our store but tags should not be removed from any item and the original packaging should be retained, goods should not be soiled, torn or damaged.

Returns Time

Please allow 7-10 working days from our receipt of your goods, for us to process your return. Once this has been completed, you will receive a confirmation email (the email will be sent to the same email address as your order confirmation).

After receiving the return confirmation email, please allow 7 days for exchanged goods’ shipping, or 5-10 days for a refund to be credited to your account.