Easy, Free ReturnsWe are confident that you will be happy with your purchase, however if for any reason this is not the case, we offer the option to return for all items purchased directly with us (either online at superdry.com.au or in-store) within 28 days of the order date. You will be able to return your items directly to one of our Superdry retail stores or you can return your item online, by contacting us here.
Please note: for orders purchased in-store, these can only be returned back to a physical store and can not be returned via our customer service team.
We have 4 conditions for return due to a change of mind:
- 1. Items must be returned within 28 days of the order date;
- 2. Items must be purchased from an official Superdry retail store or Superdry.com.au and still hold the original receipt for proof of purchase (please use Store Locator to find your preferred Superdry retail store). Proof of purchase can be in the form of a confirmation email or bank statement or PayPal proof of purchase;
- 3. Items must be unworn with the original tags still attached – we are unable to accept returns with dirty marks or wear damage;
- 4. Items that are purchased on permanent markdown can only be exchanged in-store or returned for a credit online.